Legal information

The rules that apply when you use SendGo, and what we do with your data. Each page shows its version and the date it was last updated.

Using SendGo

  • Terms of use

    SendGo's role, your account, handing over the parcel, reviews and disputes between members.

    Updated on October 13, 2026

  • Terms of sale

    What SendGo Protection includes, cancellation, refunds and withdrawal.

    Updated on October 13, 2026

  • SendGo Protection

    SendGo Protection in short: what it includes, and what it does not.

    Updated on October 13, 2026

  • Shipping rules and prohibited items

    Prohibited items, checking the parcel and customs information.

    Updated on October 13, 2026

Your data

  • Privacy policy

    Which data we process, why, for how long, and how to exercise your rights.

    Updated on October 13, 2026

  • Cookie policy

    The trackers used on SendGo and how to change your choice at any time.

    Updated on October 13, 2026

  • Delete your account

    How to delete your account, what is erased and what we must keep.

    Updated on October 13, 2026

Reporting and who we are

  • Report content

    Report an ad, a profile, a message or a review, and what happens next.

    Updated on October 13, 2026

  • Legal notice

    Who publishes SendGo, who hosts it, our payment provider and our mediator.

    Updated on October 13, 2026

Can't find your answer?

The FAQ explains how SendGo works in plain words.

See the FAQ